Accessibility Statement — MyHome Passport

Published: 20 April 2026
Last reviewed: 11 May 2026
Next review due: 11 May 2027

This accessibility statement applies to the MyHome Passport mobile application (iOS and Android) and the web version of the Service, operated by CPH Retrofit.

We want as many people as possible to be able to use this Service. We are committed to making our Service accessible and to meeting the requirements of the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 and the Equality Act 2010.

1. Conformance status

Partially conformant — WCAG 2.1 Level AA

The MyHome Passport mobile application is partially conformant with the Web Content Accessibility Guidelines (WCAG) version 2.1 Level AA. The sections below describe known areas of non-conformance and the steps we are taking to address them.

2. What we have done to make this Service accessible

Mobile application (iOS and Android)

Text sizes respect the device's system font size settings on iOS and Android.
All interactive elements (buttons, form inputs) meet a minimum touch target size of 44×44 points.
Colour contrast between text and background meets WCAG 2.1 AA minimums (4.5:1 for normal text, 3:1 for large text) across all core screens.
The app uses the Inter typeface, which is designed for readability and legibility across sizes.
Screen reader support (VoiceOver on iOS, TalkBack on Android) is implemented for primary navigation and key actions.
The app does not use colour as the only means of conveying information — severity levels and statuses also use text labels and icons.
Damp and mould report forms use clear labels, with fields grouped logically and errors displayed inline.

Web admin panel

All data tables include appropriate header cells and ARIA labels.
Form inputs use associated <label> elements.
The admin panel is keyboard navigable for primary workflows.
Focus indicators are visible on interactive elements.

3. Known accessibility issues

Area	Issue	WCAG criterion	Status	Target fix
Mobile app — charts	Energy and sensor data charts do not have text alternatives for screen readers	1.1.1 Non-text content (A)	In progress	Q3 2026
Mobile app — photo upload	Camera and photo picker UI lacks full screen reader announcement of state changes	4.1.3 Status messages (AA)	In progress	Q3 2026
Web admin — data exports	Export progress indicators are not announced to screen readers	4.1.3 Status messages (AA)	Planned	Q4 2026
Web admin — PDF reports	Generated PDF compliance reports are not fully tagged for screen reader access	1.1.1 Non-text content (A)	Planned	Q4 2026

4. Technical specification

The MyHome Passport mobile application is built using React Native and Expo, which render to native iOS and Android UI components. This means the underlying platform accessibility frameworks (UIKit on iOS, Android Accessibility Framework) are used, giving users access to all native assistive technologies.

The web version of the Service is built with standard HTML5 and CSS. We rely on the following technologies for accessibility conformance:

HTML5 semantic elements
ARIA roles and attributes where native HTML is insufficient
CSS for visual presentation only, without affecting the DOM order

5. How to request accessible content or report issues

If you experience any accessibility barriers when using MyHome Passport, or if you need information in a different format, please contact us:

Email: it@cphretrofit.co.uk
Subject line: "Accessibility request — MyHome Passport"

We aim to respond to accessibility requests within 5 working days.

6. Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies Accessibility Regulations 2018 in England, Scotland, and Wales. If you are not happy with how we respond to your accessibility complaint, contact the:

Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com

7. Formal complaints

If you are a tenant with an accessibility concern that your housing provider has not addressed, you may also raise this with the Housing Ombudsman Service at housing-ombudsman.org.uk.

8. Preparation of this statement

This statement was prepared in April 2026 and updated in May 2026 by CPH Retrofit, based on a self-assessment of the MyHome Passport platform against WCAG 2.1 Level AA criteria. An independent accessibility audit is planned for Q3 2026. The statement will be updated following that audit.